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Return & Refund Policy

Last updated: [2025.12.27]

Thank you for shopping with us. We want you to be happy with your purchase, and we stand behind the quality of our products. Please read our return and refund policy carefully before placing an order.

Defective or Damaged Items

If your item arrives defective, damaged, or not as described, we will gladly offer a replacement or a full refund.

To process a defective item claim, please contact us within 30 days of delivery and include the following:

Your order number

A description of the issue

Photo or video evidence showing the defect

Once your claim is approved, we will arrange a replacement or refund.

In some cases, we may request the product to be returned before issuing the refund.

There is no cost to you for returns involving defective or damaged items.

Change of Mind Returns

We do not accept returns or issue refunds for:

Change of mind

Buyer’s remorse

Incorrect choice

Unwanted gifts

Once an order has been placed and shipped, it is considered final unless the item is defective or damaged upon arrival.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be cancelled.

Return Shipping

Return shipping is covered by us only for defective or damaged products.

For all other situations, returns are not accepted.

How to Contact Us

If you need help with your order, please reach out to us at:

📩 [contactpawdreams@gmail.com]

We aim to respond within 24–48 hours.

Important Notes

Refunds are issued to the original payment method only

Processing times may vary depending on your bank or payment provider

We reserve the right to refuse any claim that does not meet the above conditions

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